QUESTIONS
ABOUT AIRTEL’S SERVICE
Q. |
What is Customer Care Center hours and phone number? |
A. |
Monday through Friday 9:00 a.m. - 6:00 p.m.
and Saturday 10:00 am to 2:00 p.m. (Closed Sunday and major
holidays). Our Customer Care Center number is (800) 234-8889.
|
Q. |
Whom do I talk to about my invoice?
|
A. |
Our Customer Care Center is the only location that
can assist you with any questions or comments you have
regarding your service. Customers must contact customer
care for all matters involving an invoice.
AirTEL Sales Associates or local store personnel are not authorized
to make changes to customer accounts.
|
Q. |
How do I pay for my service each month? |
A. |
You may mail to: AirTEL Wireless, 6830
W. Oquendo Road Suite# 203, Las Vegas, NV. 89118 [please print
your account number on check or money order to avoid lost
payments (please do not mail cash)] or you may pay with American
Express, Discover, MasterCard, or Visa when calling (800)
234-8889. You may also pay at our local stores. |
Q. |
When is my invoice due? |
A. |
Service is paid in advance each month.
Your invoice will be mailed out on the 10th of every month and
payment is due
the 1st of the following month. The invoice you receive on the 10th
will be for service the following month. |
Q. |
If my service is disrupted for non-pay what
do I do? |
A. |
Call our Customer Care Center at (800) 234-8889 to
pay with a credit card or stop at any of our local stores
to make a prompt payment; it may take up to three hours to reactivate
service. A $20 reconnect fee per phone (not to exceed $60)
will be applied. |
Q. |
Does AirTEL offer long distance? |
A. |
Yes, you have two choices: add a $10 Long Distance
Package per plan which will give you unlimited long distance for your plan minutes
or add long distance at $.07 a minute in the continental U.S. Any
call made to the Montana cities where we offer service is considered a local call.
Please view
coverage map. |
Q. |
What features does AirTEL offer? |
A. |
Voice Mail - $4 per month
Unlimited Text Message - $10 per month
Long Distance Package - $10 per month
Call Waiting - $1 per month |
Q. |
Does AirTEL sell phone accessories? |
A. |
Yes, our AirTEL stores stock a variety of accessories
compatible with the phones sold in the store;
click
here to find the store nearest you. |
Q. |
Is AirTEL's service digital or analog? |
A. |
AirTEL operates on a digital network using iDEN Technology. |
Q. |
I have a phone through another wireless service
provider. Can I use it on the AirTEL network? |
A. |
AirTEL's service is not compatible with any phones
from any other carrier. |
QUESTIONS
ABOUT MY AIRTEL PHONE
Q. |
How do I set up my voice mail? |
A. |
Using your handset, enter your 7–digit personal
telephone number
(PTN). If calling from a phone other than your AirTEL handset, dial your PTN. When you hear the greeting, press * to access your voice mail.
Enter your password when prompted. Your temporary password is: 1 2
3 4
Follow the system prompts to create a new 4 digit password, record
your name, and record a greeting. |
Q. |
How do I retrieve my voice mail messages in
my voice mailbox? |
A. |
From the idle screen, press the key under Mesg.
Use the navigation key to scroll to Voice Mail. Press
the key under Call, press the * when you hear your
voice mail then enter your password when prompted. Follow the prompts
for playing, saving, and deleting messages. |
Q. |
How do I Instant Connect? |
A. |
Enter the Private ID number of the person you are
trying to call. Be sure to enter: Fleet ID * Member ID (including
asterisk). [refer to "My Info" Section [see back
for instructions to locate Fleet & Member ID]
Press the Push-To-Talk (PTT) button on the side of the phone.
You will hear a chirping sound. You must hold down the PTT
Button in order for the caller to hear you.
Begin Speaking after the chirp. Release the PTT button to
listen.
Receiving a Instant Connect Two-Way Radio call
Your phone will emit a chirping sound. The Private ID number
or contact name (if listed in your phone book) of the call
initiator will display on the screen.
To respond, press and hold the PTT button. After the phone
emits a chirping sound, begin talking.
Release the PTT button to listen. |
Q. |
Can
I Instant Connect someone who has the feature, but is with
another wireless provider? |
A. |
No, you can only Instant Connect within the AirTEL network. |
Q. |
Is it possible to leave someone a Voice Mail
message on the Private Instant Connect service? |
A. |
No, but you can send an alert and your name
(if stored) or Private ID will appear on their screen. |
Q. |
While I'm engaged in a Instant Connect
Private/Group dispatch, will I still be able to receive phone
calls? |
A. |
You will not be able to receive calls while using
your Private/Group dispatch. The calls will automatically
go to your voice mail. |
Q. |
What can I do to make my voice as clear as
possible for the receiving party when making a Instant Connect
Private/Group call? |
A. |
You will need to speak directly into the microphone.
Hold the radio in a vertical position with the microphone two inches
away from the mouth. Note: Always make sure the antenna is extended.
|
Q. |
Can I choose or change my phone number? |
A. |
You may not choose your own number; however, you can
change it for a fee of $25. |
Q. |
Can I change my rate plan? |
A. |
Yes, simply call our Customer
Care Center at (800) 234-8889. Certain
restrictions apply |
Q. |
How do I lock & unlock my phone to prevent
unauthorized use? |
A. |
DO NOT LOCK YOUR SIM CARD › Press menu button
› Scroll to Settings, select using option button
› Scroll to security, select using option button
› Scroll to New Passwords, select using option
button › remember your password - if not we recommend
you do not lock you phone this way. If you enter an incorrect
password It will put up a warning "3 wrong entries
will lock the phone" › SIM PIN in the last option,
DO NOT SELECT THIS! IT WILL BURN YOUR SIM CARD!
Note: Your phone comes with a SIM (Subscriber Identity Module)
card already inserted into the back of your phone. Your SIM card
protects and stores all of the personal information you store in
your Contacts. It is designed for optimal Contacts storage and feature
use. |
Q. |
What do I do if my phone is lost or stolen? |
A. |
Call our Customer Care Center to assist you with the
lost or stolen unit to have it turned off. You may reach them at (800) 234-8889. |
Q. |
How do I send a text message? |
A. |
You may send from your AirTEL handset if you have the Text
Message service or from our AirTEL web site.
From your AirTEL handset:
From the idle screen, press the key under Mesg.
Then from the screen, press the key under Create
or Compose to start. On your screen the
To will be highlighted and there are two
options; you may enter the email or text phone number that
you are sending a message to by using your keypad or if you would
like to select someone from your list of contacts or list
of emails or text phone numbers you may select the key under
Contcs or Change.
Once you have entered your email or text phone number from the
screen select the key under Done or OK on the navigation key. On
your screen the Mesg will be highlighted. You may enter your message
by using your keypad. Once you have entered your message from the
screen select the key under Done or OK on the navigation key. Then
from the screen, press the key under Send to send your message.
Read your Text Message(s)
1. From the idle screen, press the key under Mesg.
2. Then from the screen scroll down to SMS and press the key under
Select or OK on the navigation key to view your message(s).
3. On
your screen scroll to the message you would like to view and press
the key under Read or OK on the navigation key to read your message.
From this Website:
Select "Send Text
Message Now" from the top of any page on this website and follow our instructions
to send individual or group text messages. You may
also send a text notification from any email provider (Hotmail,
Yahoo, America Online, etc.). In the address field, enter
the recipients 10 digit AirTEL phone number followed by sms.airtelmontana.com (e.g. 4065551212@sms.airtelmontana.com).
Your message can be up to 160 characters in length (this
includes the subject field and signature).
|
Q. |
How do send a text from a computer? |
A. |
From our web site, www.airtelmontana.com,
select "Send Text Message Now" from the top of any page and follow our instructions.
You may
also send a text notification from any email provider (Hotmail,
Yahoo, America Online, etc.). In
the address field, enter the recipient's 10 digit AirTEL
phone number followed by sms.airtelmontana.com (e.g. 4065551212@sms.airtelmontana.com). Your message can be up to
160 characters in length (this
includes the subject field and signature). |
Q. |
Do I pay for incoming calls? |
A. |
Yes, unless you are subscribed to one of our
many unlimited rate plans. |
Q. |
What is a call alert and how do I send and
receive one? |
A. |
A call alert is an AirTEL private Instant Connect
feature that allows you to notify someone that you would like
to talk with them. It is less intrusive than immediately
connecting with another person, since you may potentially
disrupt the person during a meeting. Call alert allows the
receiving person to decide if it is convenient
to respond at that time.
- Enter the Private ID number of the person you are trying
to call. Be sure to enter: Fleet ID * Member ID (including
asterisk).
- Press the Call Alert soft button on the screen of your phone
then press the PTT Push-To-Talk button on the side. You
will hear a chirping sound. Alert will be sent.
- To respond simply press the PTT button.
|
Q. |
How do I find out what my phone number
& Instant Connect Two-Way Radio number is? |
A. |
Press the Menu key and scroll down to My Info.
For your phone number, scroll down to Line 1 then press change,
when finished press OK. For Instant Connect Two-Way Radio,
scroll down to "Prvt ID" then press View. |
Q. |
Where can I use my AirTEL phone? |
A. |
You can make and receive calls anywhere in
Montana as long as you are in an AirTEL Service area. |
Q. |
Is my phone automatically able to
privately Instant Connect anyone? |
A. |
AirTEL's Instant Connect Two-Way Radio has
been enhanced to let you contact any local AirTEL customer
anywhere in the AirTEL service area. |
Q. |
What are the peak call times? |
A. |
Peak hours are from 7:00 am to 5:59 pm Monday
through Friday. |
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